Unit 4 Telephoning

Speaking

A: Good morning. Thank you for calling to Starbucks, this is Lila. How can I help you?

B: Good morning Lila, can I talk with your supervisor.

A: I'm sorry but he’s not here now, but I would be happy to take a message for you.

B: Ok, originally our meeting was on January 25^th at 10 am and I would like to move it at 1 o’clock.

A: Ok, I will let him know your message, is there anything else I can do for you?

B: No, thank you for your help. Have a nice day.

A: You welcome, have a nice day too.

Writing

Caller: Mr. Jose Cruz

Purpose of call: To inform Supervisor of the change of meeting.

Options provided: Take message; leave message with Lila.

Caller reaction: Caller decided to take message for supervisor.