Glossary

Assembled: When pieces of something are put together.

Attachment: Is a file that Is sent along with an email.

Beginning: of a letter Is the start that addresses the recipient.

Catalogue: Is a magazine with photos and descriptions of products for sale.

Closing remarks: Are the part of a letter that comes just before the ending.

Courtesy: is the act of showing kindness and consideration.

Customer service: Is the act of providing customers of a store with assistance.

Direct sales: Is a simple picture that helps you understand a process or change.

Launched: when a company begins to sell It.

Refund: Is money that Is returned to a buyer because he or she no longer wants the product

Replacement: Is someone or something that takes the place of another.

Retailer: Sells products to consumers, usually through a store or web site.

Salutation: Is a phrase used to being a letter.

Sender: the person who writes and mails the letter.

Warranty: Is the promise from a company to repair or replace an Item.

Wholesale: It Is sold In large quantities at a lower price that It would be sold Individually in stores.