Presentation "Negotation"

This is the link of my presentation: https://drive.google.com/file/d/1N6AuZ0XFTPETy1CFOsLanQeHIR8NbEzh/view

Glossary

Assembled: When pieces of something are put together.

Attachment: Is a file that Is sent along with an email.

Beginning: of a letter Is the start that addresses the recipient.

Catalogue: Is a magazine with photos and descriptions of products for sale.

Closing remarks: Are the part of a letter that comes just before the ending.

Courtesy: is the act of showing kindness and consideration.

Customer service: Is the act of providing customers of a store with assistance.

Direct sales: Is a simple picture that helps you understand a process or change.

Launched: when a company begins to sell It.

Refund: Is money that Is returned to a buyer because he or she no longer wants the product

Replacement: Is someone or something that takes the place of another.

Retailer: Sells products to consumers, usually through a store or web site.

Salutation: Is a phrase used to being a letter.

Sender: the person who writes and mails the letter.

Warranty: Is the promise from a company to repair or replace an Item.

Wholesale: It Is sold In large quantities at a lower price that It would be sold Individually in stores.

Unit 6 Letters

Conversation

A: Okay, and Is there a particular salutation you use with him?

M: Oh, just "Dear Mr. Smith" Is fine.

A: Go It. And what's the reason for writing to Mr. Smith?

M: He just opened a second office, so we need to update his account Information.

A: Should I Include the update form with the letter?

M: Yes, please. And list It with the an closure so he knows to look for It.

A: I'll print an envelope with our return address and Include that too

M: Good thinking, Please bring It to me when you have finished so I can add my signature.

A: I'll have It ready In just a minute.

Speaking

A: John, could you type up a business letter for me.

B: Of course. Who should I address it to?

A: Jane Hunter. She’s the direct of Hunter & Co.
B: Ok, is there any particular salutation you use with her?

A: Oh, just “Dear Ms. Hunter” is fine.

B: Got it. And what’s the reason for writing to Ms. Hunter?

A: She has opened a second office, so we need to update her account information.

B: Should I include the update form with the letter?

A: Yes please. And list it with enclosures so she knows to look for it
B: I’ll print an envelope with our return address and include that too

A: Good thinking. Please bring it to me for my signature when you have finished.

B: I’ll have it ready in just a minute.

Writing

February 18

Ms. Jane Hunter

Dear Ms. Jane Hunter

I am writing to you to inform you that we need to update your account information now that you have opened a second office. I would be grateful if you could let us know your new details at your earliest convenience.

Yours sincerely,

James Field

Enclosures

One update form.

Unit 5 Emails

Speaking

A: Hi Bill, did you get that report? I emailed it to you this morning.

B: That’s odd. I didn’t get an email from you today.

A: I’m sure I sent it out, since I also sent it to Lily. She opened it this morning.
B: Maybe Lily can just forward it to me.

A: I’d rather figure out why it didn’t arrive.

B: Well, what address did you sent it to?

A: Let’s see. It was BillStephenson@CranstonIndustries.com

B: Oh, that’s it. That’s my old email address.

A: I didn’t know it had changes. What’s your new one?
B: It’s just B.Stephenson@CranstonIndustries.com

Writing

To: All employees

From: Manager Office.

Subject: Emails problems.

Hello, good morning.

This e-mail is to inform that I didn’t receive the e-mail report. Please check the e-mail address and send again.

Sincerely,

Bill Stephenson

Manager

The cause of the problem: The e-mail wasn’t sent because one number of the e-mail address was wrong

How was solved: It was solved searching the correct e-mail address on the social media.

What employees must do to avoid the problem:

To avoid the problem the employees, need to copy correctly the e-mail address.

Unit 4 Telephoning

Speaking

A: Good morning. Thank you for calling to Starbucks, this is Lila. How can I help you?

B: Good morning Lila, can I talk with your supervisor.

A: I'm sorry but he’s not here now, but I would be happy to take a message for you.

B: Ok, originally our meeting was on January 25^th at 10 am and I would like to move it at 1 o’clock.

A: Ok, I will let him know your message, is there anything else I can do for you?

B: No, thank you for your help. Have a nice day.

A: You welcome, have a nice day too.

Writing

Caller: Mr. Jose Cruz

Purpose of call: To inform Supervisor of the change of meeting.

Options provided: Take message; leave message with Lila.

Caller reaction: Caller decided to take message for supervisor.

Unit 3 Products problems

Vocabulary

1. The name that Identifies who produced the product. Make

2. being happy with one's purchase. Satisfied

3. An assurance. Receipt

4. The printed record of a sale. Guarantee

5. The place where consumers can receive help. Service department

Speaking

A: Welcome to Electric Nation. How can I help you?

B: I’d like to return this stereo.

A: Okay. I’ll need to see the original receipt please.
B: Oh, I don’t have it any more. I brought the warranty though. Here you go.

A: That’ll work, thanks. Do you know what make and model the stereo is?

B: It’s the Boombox Model number 1200.

A: Okay. Now, why are you returning the stereo?

B: I don’t really like the sound quality. It just wasn’t worth the money.

A: Oh. Now we can only give refunds if you have the receipt.
B: But I can get a replacement, right?

A: Certainly. Pack something our in the showroom and then we’ll complete the necessary forms.

B: Great. Thanks.

Writing

Make: Boombox

Model: 1800

Customer has receipt? Y / N

Reason for return? Customer felt the product was not worth the money. ­­

Unit 2 Selling products

Speaking

A: Good Morning, thank you for calling Jeans Store. How can I help you today?

B: I would like to order some jeans, that I saw in your page on Internet.

A: Great. Do you know the item numbers?

B: Yes, the 1^st is HW2115 and I want size 4 and the 2^nd one is HW2115 and size 4 too.

A: Ok perfect, the price for both is $75 plus $8 shipping.

B: Perfect, I'll go buy them. Thank you.

Writing

Jeans

Sizes: Available in sizes 0 through 8

Colors: Available in blue, black and brown

Returns: We promise our jeans wear is the highest quality. Return your items free of charge if you are not completely satisfied.

Unit 1 Product details

Speaking

A: Good afternoon Chris, do you have a moment?

B: Of course, what do you need?

A: Well, there’s a problem with the Galaxy press release.

B: Oh, What’s wrong?

A: I guess there’s a change in the shipping date.

B: So it won’t be distributed on time?

A: No, definitely not. Everything has been pushed back two weeks.

B: Ok, I’ll make the changes to those items right away. Anything else?

A: Well, we want to keep customers interested, even though there’s a delay. So we want to add some more details to the available features section.

B:  Will do.

Writing

Omega Electronics COMES OUT with New Galaxy!

Three years ago, Omega launched the Omega Star mobile phone. We are pleased to announce the arrival of the Omega is proud to partner with the nation’s leading mobile service provider. The Galaxy comes with all the amazing features that the Star does. But it has a longer battery life and brighter display screen. It has been assembled to Omega’s quality standards.

Benefits of the Galaxy include a more user-friendly touch screen and higher speed Internet capabilities. For customers who prefer a simpler phone, the Star will remain available for purchase. The Galaxy will be shipped from our factories in two weeks. The phones will be available to purchase in store on February 20.

Complete conversation:

E1: Well there is a problem with the galaxy press release.

E2: Oh? What’s wrong?

E1: I guess there's a change in the shipping date.

E2: So, it won’t be distributed on time?

E1: No, definitely not. Everything has been pushed back two weeks.

E2: Okay, I’ll make the changes to those items right away. Anything else?

E1: Well, we want to keep customers interested even though there’s a delay. So We want to add some more detail to the available features selection.

E2: Will do. What’s the cause for the delay, anyway?

E1: The phones were being assembly too quickly. They weren’t meeting quality standards.

VERBS

09/01/2019.

You said/did not say bad words/did you say?

He loved/did not love/did he love?

She studied/ did not study/ did she study?

It ran/did not run/ did it run?

We played/ did not play/ did we play?

You read/ did not read/ did you read?

They wrote/ did not write/ did they write?

I learned/ did not learn/ did I learn?

You spoke/did not speak/ did you speak?

She listened/ did not listen/ did she listen?

It thought/ did not think/ did it think?

We lived/ did not live/ did we live?

You saw/ did not see/ did you see?

They ate/ did not eat/ did they eat?

I was saying/ wasn’t saying/ was I saying?

You were saying/ weren’t saying/ were you saying?

He was studying/ wasn’t studying/ was he studying?

She was running/ wasn’t running/ was she running?

We were playing/ weren’t playing/ were we playing?

You were reading/ weren’t reading/ were you reading?

You will say/ won´t say/ will you say?

He will love/ won´t love/ will he love?

She will study/ won´t study/ will she study?

We will play/ won´t play/ will we play?

They will write/ won’t write/ will they write?

I’m going to go/ I´m not going to go/ Am I going to go?

You’re going to say/ You’re not going to say/ Are you going to say?

He’s going to love/ He’s not going to love/ Is He going to love?

She’s going to study/ She’s not going to study/ Is She going to study?

It’s going to run/ It’s not going to run/ Is It going to run?

I have been going/ I haven´t been going/ Have I been going?

You have been saying/ You haven’t been saying/ Have You been saying?

He has been loving/ He hasn’t been loving/ Has He been loving?

She has been studying/ She hasn’t been studying/ Has She been studying?

It has been running/ Has it been running/ Has It been running?

I have gone/ I haven’t gone/ Have I gone?

You have said/ You haven’t said/ Have You said?

He has loved/ He hasn’t loved/ Has He loved?

She has studied/ She hasn’t studied/ Has She studied?

It has run/ It hasn’t run/ Has It run?

I had gone/ I hadn’t gone/ Had I gone?

You had said/ You hadn’t said/ Had you said?

He had love/ He hadn’t loved/ Had he loved?

She had studied/ She hadn’t studied/ Had She studied?

It had run/ It hadn’t run/ Had it run?

I had been going to school/ I hadn’t been going to school/ Had I been going to school?

You had been saying/ You hadn’t been saying/ Had You been saying?

He had been loving/ He hadn’t been loving/ Had He been loving?

She had been studying/ She hadn’t been studying/ Had she been loving?

It had been running/ It hadn’t been running/ Had it been running?

If He studies hard, He will pass the exam

If I don’t study, I won’t pass the exam

If He has money, he will travel

If I were you, I would change my mind

If We had money, we would travel

If They finished the career, they can get a better job

If I had time, I would sleep more

If the car hadn’t broken, we would have got on time

If You had been there, the thing would have been different

If I had love, I would have felt better