Unit 3 Products problems

Vocabulary

1. The name that Identifies who produced the product. Make

2. being happy with one's purchase. Satisfied

3. An assurance. Receipt

4. The printed record of a sale. Guarantee

5. The place where consumers can receive help. Service department

Speaking

A: Welcome to Electric Nation. How can I help you?

B: I’d like to return this stereo.

A: Okay. I’ll need to see the original receipt please.
B: Oh, I don’t have it any more. I brought the warranty though. Here you go.

A: That’ll work, thanks. Do you know what make and model the stereo is?

B: It’s the Boombox Model number 1200.

A: Okay. Now, why are you returning the stereo?

B: I don’t really like the sound quality. It just wasn’t worth the money.

A: Oh. Now we can only give refunds if you have the receipt.
B: But I can get a replacement, right?

A: Certainly. Pack something our in the showroom and then we’ll complete the necessary forms.

B: Great. Thanks.

Writing

Make: Boombox

Model: 1800

Customer has receipt? Y / N

Reason for return? Customer felt the product was not worth the money. ­­